Refund and Returns Policy
Thank you for shopping at Tastyislandcrate. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a 30-day refund and returns policy.
Eligibility for Refund and Returns:
- You may request a refund or return within 30 days from the date of purchase.
- To be eligible, the item must be unused, in its original condition, and in the original packaging.
Process for Refund and Returns:
- Please contact our customer support team to initiate a refund or return request Using Support@tastyislandcrate.com
- Provide your order details and the reason for the return.
- Our customer support team will guide you through the return process and provide you with a return shipping address.
- The customer is responsible for return shipping costs.
- We recommend using a trackable shipping service to ensure that the returned item reaches us safely.
- If the return is due to our error or a defective product, we will cover the return shipping costs.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days.
- The refund will be issued to the original payment method used for the purchase.
- If you wish to exchange your item for a different size, color, or variant, please contact our customer support team at Support@tastyislandcrate.com.
- Our dedicated team will guide you through the exchange process and provide you with further instructions.
- The exchanged item will be shipped to you once the original item is received and inspected.
- We do not charge any restocking fees for returned items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately.
- We may request photos or additional information to assess the issue.
- We will provide a resolution, which may include a refund, replacement, or store credit, based on the specific circumstances.
- If you have any questions or need further assistance regarding our refund and returns policy, please reach out to our customer support team.